1. General Policy
AUTONEXE provides enterprise-grade autonomous operations software as a service (SaaS). Because our platform requires significant infrastructure provisioning, integration, and initial facility mapping, our refund policies are tailored to commercial B2B agreements rather than standard consumer purchases.
2. Subscription Cancellations
You may cancel your AUTONEXE subscription in accordance with your specific master service agreement (MSA) or order form. Upon cancellation, you will retain access to the Platform until the end of your current paid billing cycle.
Unless explicitly stated in your contract, we do not provide prorated refunds for mid-cycle cancellations.
3. Implementation & Setup Fees
Initial deployment fees, which may cover digital facility mapping, workflow configuration, hardware integration, and consulting, are strictly non-refundable once the deployment process has commenced, as these represent incurred labor and engineering costs.
4. Billing Errors
If you believe you have been billed in error (e.g., duplicate charges or incorrect tier billing), please contact our billing department within 30 days of the invoice date. Validated billing errors will be credited to your account or refunded to your original payment method within 14-21 business days.
5. Enterprise Agreements
For enterprise clients operating under custom contracts or service level agreements (SLAs), refund eligibility, credits for downtime, or early termination terms are governed exclusively by the written agreement signed between your organization and AUTONEXE.
6. How to Request a Review
To request a billing review or discuss your account status, please contact your dedicated account manager or email our support team at: